Please note that processing times and shipping times are 2 different things. Processing times are the time it takes us to make your item. Shipping time are the time it will take to get to you once we have marked your item as shipped.
Once we have processed your order, you will receive an email regarding your purchase. This email will include a grand THANK YOU! from us and information about your purchase including estimated delivery time and your tracking information.
Our estimated shipping times (this may vary and is subject to change):
**Please Note: We are currently shipping in the USA only.
My order never arrived: If your order didn't arrive, be sure to let us know! We will do what we can to assist you in recovering the lost item. Unfortunately, once the item leaves our possession we also lose control of what kind of care it may receive.
To help us out with the process, review your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com making sure you quote your order number. We'll see what can be done, and will work with you on recovering the lost item.
For a return, the item must be sent back to us within 14 days of receiving the item. Once the item is processed and back in our system, we will issue a refund to your account.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within 7 days of its arrival.
Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart.
Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at firstname.lastname@example.org and we'll let you know what your next steps are.